Cancellation and Refund Policy

This Policy applies to customer bookings made through the Limo All Over Platform and forms part of the Customer Terms and Conditions .

All cancellation periods are measured backward from the confirmed scheduled pickup time using the local time at the pickup location. A cancellation is effective when it is successfully submitted through the Platform or acknowledged by Limo All Over support.

The Provider will ordinarily wait for 15 minutes after the confirmed pickup time without an additional waiting charge. If the passenger has not arrived and cannot be reached after reasonable contact attempts, the booking may be marked a no-show.

The Provider will ordinarily wait for 60 minutes. When a correct flight number is provided, the waiting period generally begins at the flight’s recorded arrival time. If no usable flight number is provided, the confirmed pickup time controls.

Waiting beyond the free period is subject to Provider availability. Any additional waiting charge must be disclosed in the booking, approved by the customer, or otherwise permitted under the Customer Terms and applicable law.

A customer may be treated as a no-show when the free waiting period expires, the customer is absent from the stated pickup location, and reasonable attempts to contact the customer are unsuccessful. Providing an incorrect address, flight number, or contact number may affect the determination.

A documented delay is not treated as a customer no-show when the booking includes a correct, trackable flight number and the Provider can reasonably adjust. The customer should notify us of airline or itinerary changes as soon as possible.

Contact us promptly. We will consider the timing of the notice, Provider dispatch, actual costs, and available alternatives. Any result more favorable than the standard cancellation rule is discretionary unless required by law or stated in the booking.

If the assigned Provider cancels, fails to appear, or cannot perform the confirmed trip, or if a confirmed Limo All Over Platform error prevents the trip, we will refund both the transportation fare and the $3.00 booking fee unless the customer accepts a replacement Provider or other agreed solution.

A delay or difference that does not prevent transportation is reviewed based on the booking, actual service, communications, and applicable law. A partial credit or refund may be issued when appropriate.

A request to change the date, pickup time, route, service area, or vehicle class may be treated as a cancellation and new booking if the assigned Provider cannot accept it. We will disclose this before completing the change when practicable.

Accepted changes may increase or decrease the transportation fare. The customer must approve a material increase before the changed service is performed, except for a charge already disclosed or lawfully resulting from the customer’s conduct.

Approved refunds are sent to the original payment method through Stripe. After issuance, the customer’s bank or card issuer controls posting time; refunds commonly appear within 5–10 business days but may take longer.

Contact Support@LimoAllOver.com with the booking number, trip date, and explanation. We may request relevant messages, receipts, location records, photographs, or other information needed to investigate.

Nothing in this Policy limits a refund or remedy that applicable law requires.