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Frequently Asked Questions

Everything you need to know about our service

How far in advance should I book?

We recommend booking at least 24-48 hours in advance, especially for airport transfers and special events. However, we also accommodate last-minute bookings when possible.

What's your cancellation policy?

Free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a fee.

Are gratuities included?

Gratuities are not included in the base fare but can be added at the time of service. A 15-20% tip is customary for excellent service.

Do you provide child safety seats?

Yes! We offer certified child safety seats as an add-on. Please specify your requirements when booking.

What areas do you service?

We service the Greater Metropolitan Area including all major airports, hotels, and event venues. Contact us for specific location inquiries.

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